Pool & Landscaping of Vistancia LLC (“we,” “us,” or “PLOFV”) provides residential pool-service, landscape-maintenance, and related field-service software and services in Arizona. This policy explains what personal information we collect, how we use it, who we share it with, and what choices you have. We do not sell your personal information and we do not run any advertising or third-party analytics on our platform.
Name, email address, phone number, service address, password (bcrypt-hashed — we never see or store the plain-text value), and role (customer / technician / admin).
Job history, chemistry readings (pH, chlorine levels, alkalinity, cyanuric acid), before/after service photos, tech notes, appointment schedules, and invoice records.
Precise GPS coordinates from field technicians during active service routes (used for dispatch and ETA calculation only — NOT collected from customer devices). Service-address geocoding for customer accounts.
Payment card numbers are tokenized by Stripe on your device and transmitted directly to Stripe — we never see or store your full card number, CVV, or expiration date. We retain the last four digits and card brand for receipt display only.
Transactional SMS and email records (delivery status, timestamps, message content) for service confirmations, appointment reminders, and receipts. We retain these for compliance and support.
Browser type, operating system, IP address, and request timestamps — collected for security monitoring, fraud prevention, and technical support.
We do not sell your personal information. We do not run advertising on our platform. We do not share your data with data brokers or ad networks.
We share limited categories of your data with the following service providers, each bound by their own privacy policies and data-processing agreements with us:
| Vendor | Purpose | Data categories shared |
|---|---|---|
| Stripe | Payment processing | Card details tokenized by Stripe (we never store card numbers); billing name; billing email |
| Mapbox | Map tiles + geocoding for dispatch and routing | Service address; approximate device location during active routing |
| Google Maps API | Fallback geocoding + route optimization | Service address only |
| RingCentral | Outbound SMS + voice for service notifications | Phone number; message content of transactional SMS |
| Twilio | SMS fallback provider for transactional messages | Phone number; message content of transactional SMS |
| Resend | Transactional email delivery (receipts, service reports, alerts) | Email address; email body content |
| OpenAI / Anthropic (via Emergent LLM Key) | AI-assisted service note summarization + admin copilots | Redacted service notes; job summaries; anonymized customer references for operational LLM features (Marina auto-reply, Vizzy call prep, Dexter analytics, churn scoring, retention drafts, check-in rewrites, review replies) — these do NOT send customer names, emails, phones, or exact addresses. NOTE: the Admin Copilot is an intentional exception — when an authenticated administrator explicitly queries customer data (e.g. "find customer Garcia"), the requested customer records including name, email, phone, and service address are sent to the LLM provider under Anthropic's zero-retention agreement and are not used for training. |
For a plain-English, feature-by-feature breakdown of which AI-powered surfaces send what to our AI providers — including the Admin Copilot exception referenced in the OpenAI / Anthropic row above — see our AI Transparency page.
We retain account and service records for as long as your account is active, plus a retention tail thereafter as required by law or for legitimate business purposes (typically 7 years for financial records under Arizona tax and accounting rules). Transactional SMS and email logs are retained for 24 months. Location breadcrumbs from field technicians are retained for 90 days. Payment tokens are retained by Stripe on our behalf.
You may delete your account at any time via the mobile app or web portal (Settings → Delete My Account). Upon deletion, your personal information is anonymized within 30 days — your service history remains on file with your service provider (as required for warranty, insurance, and audit purposes) but your name, email, phone, and address are permanently removed and cannot be recovered.
You have the right to:
Residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), and Texas (TDPSA) have additional rights under state law, including the right to know what personal information we collect, request deletion, correct inaccuracies, and opt out of certain data-processing activities. Because we do not sell your data and do not run targeted advertising, most opt-out rights are inapplicable to our processing. To exercise state-specific rights, email us at cs@plofv.com with your state of residence and a description of your request.
Our services are residential-service oriented and directed to adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child under 13, please contact us at cs@plofv.com and we will delete it promptly.
We use industry-standard protections including TLS 1.2+ for all data in transit, bcrypt password hashing (we never store plain-text passwords), encrypted secrets at rest, role-based access controls on admin surfaces, audit logging for administrative actions, and rate-limited authentication endpoints to slow credential-stuffing attempts. In the event of a data breach affecting Arizona residents, we will notify affected users consistent with Arizona Revised Statutes § 18-552.
Our services are offered exclusively in the United States. If you access our services from outside the United States, your personal information will be transferred to, stored, and processed in the United States, which may have data-protection laws different from those in your jurisdiction.
We may update this policy from time to time. When we make material changes, we will notify you via email or an in-app notice. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised policy.
For questions, concerns, or to exercise your privacy rights, contact us at:
This Privacy Policy is governed by the laws of the State of Arizona, without regard to its conflict-of-laws principles.